We’re really sorry if we’ve made a mistake with your refund!
If this is the case please contact our Customer Care Team firstname.lastname@example.org and we’ll try and sort it out for you as soon as possible.
The following may affect the amount you have been refunded:
- The delivery charge, which is only refunded for cancelled orders under the Consumer Contracts Regulations (2013) or if the goods are faulty.
- Any discounts that were applied at the time of sale, which may not now be applicable.